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LEARN MORE

Thanks for joining us.

We hope today's conversation gave you a few new ways to think about Respect for People, operational friction, and the conditions that allow people to contribute, collaborate, and improve the work.

Below are several resources and ways to contact us if you'd like to learn more about the Respect for People Roadmap.

KEEP EXPLORING

Take the ideas
from the
presentation a
step further.

Below you'll find a few resources to help you continue exploring the ideas we discussed, look more closely at the friction affecting your organization, and experience the Respect for People Roadmap for yourself.

You can also revisit the presentation, join a few of the
conversations we're having on LinkedIn, and reach out to
either of us if you'd like to continue the discussion.

IMPROVING WORKPLACE CONDITIONS AND OUTCOMES

Learn how the everyday moments
of work shape the conditions for
improvement.

How people communicate, respond, solve problems, support one another, and make decisions together helps create the conditions in which improvement either accelerates or encounters friction.

TAKE THE NEXT STEP

Where would you like to go next?

01

ASSESS

Operational Friction
Assessment

Get a clearer picture of where
everyday interactions,
communication, coordination,
and responses may be creating
unnecessary friction in your
organization.

02

EXPERIENCE

Test Drive the Roadmap

Experience part of the Respect for People Roadmap for yourself and see how the learning moves from insight to reflection, application, and behavior change.

03

REVISIT

Download the Presentation

Revisit the ideas from today's presentation or use the slides to continue the conversation with your team or others in your organization.

TAKE THE NEXT STEP

WHY WE RECOMMEND THE ASSESSMENT

Not every operational problem is a process problem.

Friction often shows up in the interactions surrounding the work: whether people speak up, how information gets shared, how teams coordinate, how people respond when something goes wrong, and what happens when someone challenges the way things have always been done.

​

The Operational Friction Assessment gives you a way to step back and identify where those patterns may be helping or hindering execution in your organization.

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Consider bringing the question back to your leadership team, project team, or colleagues and comparing what each person sees.

​

You can also join the conversation on LinkedIn and share your perspective with others exploring the same question.

Where is there friction between people that processes and systems alone can't solve?

JOIN THE CONVERSATION

Share Your
Perspective

Respect for People is not a conversation that ends when the presentation does. Follow the Roadmap and join us as we continue exploring the behaviors, conditions, and everyday interactions that shape how people work and improve together.

Follow the Respect for People Roadmap on LinkedIn

Stay connected to new ideas, research, practical examples, and ongoing conversations about Respect for People and continuous improvement.

Is respecting people the same as Respect for People?

Explore the difference between individual acts of kindness and consideration and intentionally building Respect for People into the way an organization operates.

Psychological Safety Doesn't Exist in a Vacuum

Join the discussion about why trust and psychological safety are difficult to create through intention alone, and what it takes to build them through everyday interactions.

What's really behind "That's the way we've always done it"?

Consider whether resistance to change is really a problem with people's thinking, or a signal about the conditions surrounding them.

CONTINUE THE CONVERSATION

Connect with Scott and Jody.

If something from the presentation raised a question, sparked an idea, or made you curious about how these concepts could apply in your organization, we'd be glad to continue the conversation.

Scott Gauvin

Scott Gauvin

Co-founder, Respect for People Roadmap

Scott has spent more than 30 years helping organizations improve how work gets done and how people experience doing it. His work focuses on the intersection of operational excellence, leadership, culture, and human behavior. As co-founder of the Respect for People Roadmap and CEO of Macresco, he helps organizations develop the conditions and behaviors that enable people to contribute, collaborate, and continuously improve.

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Jody Douglas

Lean Coach

Jody brings extensive experience in Lean, design, construction, and Respect for People. She works with leaders and teams to strengthen collaboration, improve how people work together, and create the conditions that support better problem solving and performance. Her work connects Lean principles with the everyday behaviors and interactions that help people contribute, learn, and continuously improve.

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KEEP EXPLORING

Start with the assessment, experience the Roadmap for yourself, or reach out to us to explore what these ideas could look like in your organization.

What might become possible if you reduced the friction around the work?

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© 2026 by Macresco Inc
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